MotoSport Return Policy

Last Modified: June 23, 2025

We reserve the right to update our return policy at any time in our discretion and without prior notice. The return policy applicable to any given return shall be the return policy in effect at the time of the return, and not the return policy in effect at the time of purchase.

Dissatisfied with your purchase? No problem! If for any reason you are unhappy with a purchase we'll provide a fast refund or exchange. All returns for exchange or refund must be returned within 90 days from receipt date, be in new unused condition and include original product packaging.

Return & Exchange Instructions:

1. Step 1 Start Your Return

   You'll need the order number from your confirmation email and the email address you used to place the order. Or you can log into your account and start a return from the order in your Order History.

2. Step 2 Pack It Up

   Put your item(s) and the return packing slip in a sturdy box, like the one it came in. Make sure to cover any old addresses and barcodes. Tape it up securely and ensure the label is clearly visible on the outside.

3. Step 3 Drop It Off

   You may choose to use the offered flat rate label for $8.99 and drop your package off at any FedEx location. If you choose to receive your refund in store credit, the $8.99 fee for the FedEx shipping label will be waived.

   If you prefer to use a different carrier, use the label you got from them and ship to the address provided in your Return Confirmation email.

OR

Contact us at 503-783-5645 within 90 days from the date your package arrives for your Return Merchandise Authorization (RMA)

Return all RMA items to either of these addresses.

ATTN: RMA# (RMA number provided by customer service at 503-783-5645)
295 Technology Drive
Christiansburg, VA 24073-7383

OR

ATTN: RMA# (RMA number provided by customer service at 503-783-5645)
2607 South 3200 West, Suite A
West Valley City, UT 84119

RETURNS SHIPPING with a Prepaid Label:

To make shipping a return even easier, we offer a flat-rate $8.99 FedEx shipping label for eligible U.S. customers returning products that aren't designated as oversized. If the item is considered oversized, a fee of $25.00 will apply for using the offered FedEx flat rate label. Examples of oversized items include, but are not limited to, tires, wheels, fenders, luggage, stands, seats, bumpers, ramps, and similar large items.

You'll have the option to print this label after creating a return, or you can receive the label in an email after a Gearhead generates a return for you. Print your label, tape it to the outside of your return package, and drop it off at a FedEx store at your convenience. The $8.99 price for the label will be deducted from the refund issued for the return of your new or used items.

If you choose to receive your refund in store credit, the $8.99 fee for the FedEx shipping label will be waived.

Please note that this return process (using a flat rate shipping label) does not apply to items that ship outside the contiguous U.S. or to items that ship freight, which include, but are not limited to, plows, roofs, roll cages, doors, cab enclosures, e-mountain bikes, and more. For any of these items, please call or chat with a Gearhead to set up your return and determine your shipping cost. If you attempt to ship freight items using the flat rate shipping label, you acknowledge and agree that your card on file will be charged for any difference in shipping cost between the flat rate FedEx shipping label and the actual shipping cost of the item once the item is received.

Restrictions:

1. Returns and exchanges must be in new condition and include all original product packaging.
2. Items must be returned within 90 days of receipt.
3. Manufacturer's packaging must be free of any writing or markings.
4. Do not use the manufacturers product box as the shipping container.
5. International customers: Please refer to our international return instructions.

FREE First Exchange

Quick, easy, free return shipping on your first apparel exchange. We want your gear to fit just right. Should you order something today and later realize you need a different size, just give us a call at 503-783-5645 and ask for a Return Merchandise Authorization (RMA). We will arrange to email you a FedEx shipping label for the item(s) being returned and get you setup for an exchange - FREE of charge.

Restrictions:

1. Gear/apparel must be in new condition and include original product packaging.
2. Manufacturer's packaging must be clear of writings or markings.
3. Does not apply to customized gear.
4. Excludes international orders as well as orders from Alaska, Hawaii, Puerto Rico, and other U.S. territories.

Refunds:

Refunds are credited back to your original method of payment. If the original method of payment is unavailable, we will issue your refund in the form of store credit. It can take 3 to 5 business days to process a return after it arrives at our distribution center. You'll receive an email confirmation when your return is received.

Further Details:

1. MotoSport is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier. We cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.
2. Before sending any item(s), you must go through the online return process or call to get prior authorization, regardless of reason, to request a Return Merchandise Authorization (RMA).
3. MotoSport cannot accept returned merchandise without an RMA. The RMA number should be written on the shipping label or visible on the shipping box.
4. Please note that third-party shippers, such as UPS Store, FedEx Kinko's, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. MotoSport does not reimburse these charges. Do not return any items COD; our returns department cannot accept COD returns.
5. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.
6. Electrical items such as the following may not be returned: Bulbs, Fuel Control Unit, Ignitions, Rev Boxes, Snorkel Intake, Spark Plug, Stators, Batteries.
7. Videos and DVD's must be unopened and in original packaging.
8. Custom items such as Custom Graphics, Customized Jerseys and Mounted Tire & Wheel Kits may not be returned.
9. Bikini tops and bottoms are not eligible for return.
10. All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
11. In its discretion, MotoSport may issue a store credit to a customer for a returned product. In that situation, the store credit will expire one year from issuance. All other store credits expire 90 days from issuance, including Fast Cash, credits from gearheads, and other promotional credits.
12. We cannot accept returns of certain products containing hazardous materials through the mail. These products may include, but are not limited to, certain cleaners, chemicals, batteries, and portable generators. If you need to return a product containing hazardous materials, you may work directly with a shipping professional to meet any shipping conditions required to return the product by mail. Shipping items containing hazardous materials through the mail is your responsibility, and we are under no obligation to accept mail containing hazardous materials. Items classified as hazardous material may be subject to special labeling and/or handling requirements when shipped.