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International Shipping FAQ

Can my order be delivered internationally?
Yes, we are now pleased to provide our international shoppers with the customer experience they have been waiting for, through our partnership with BorderFree. We currently support foreign currencies, guaranteed order totals and international shipments for for our international customers. See our list of countries we currently support

What is BorderFree?
BorderFree is a new groundbreaking global ecommerce solution that allows us to not just provide our international shoppers with aggressive international shipping costs and the lowest possible guaranteed order total in the currency of your choice, but also present prices to you in that same currency throughout our entire website. The BorderFree solution allows us to serve the best possible shopping experience to our international customers, so that you can buy from us with certainty.

How will I know how much my order will cost?

Just add items to your basket and click on the checkout button. BorderFree will calculate and display a guaranteed and lowest possible order total in your preferred currency, including all shipping costs from the U.S. to your selected international destination, as well as any applicable duties and taxes as determined by the destination customs and revenue authorities.

Are there any additional costs that will be due upon receipt of my order?

No. When you use the BorderFree global checkout, you will be provided with a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed. There will never be any additional costs billed upon delivery or due as C.O.D. charges.

What currencies does BorderFree support?

Currently, BorderFree supports billing in 40 different currencies and is continuing to expand. Please choose your preferred country and currency.

I live in the U.S., can I use BorderFree to ship an order internationally but pay in USD?

Yes, BorderFree supports international gift-giving, in that you can receive a guaranteed order total for an order that is shipping internationally, but pay in USD using a U.S. credit card.

What payment options does BorderFree support?

Currently, BorderFree supports Visa and MasterCard payments with additional payment options coming soon. We also accept PayPal in a limited number of international countries.

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (Standard/Express), the number of items you are purchasing, the weight of the items and the destination country postal code. International shipping will be calculated and guaranteed during the BorderFree Global Checkout based on the items you are purchasing and your shipping destination.

When am I billed?

Your credit card will be billed by BorderFree at the time your parcel(s) leave the U.S.

How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duty, customs tariffs and VAT are set by the destination country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that BorderFree supports. The amount of applicable duty, tariffs, taxes and VAT will vary by country and will be determined and guaranteed by BorderFree within the Global Checkout.

Are there any items that cannot ship to my country because they are restricted?

If for some reason, there are any items that cannot be exported from the U.S. and/or imported into your destination country selection, our partner BorderFree will notify you during the BorderFree Global Checkout process.

What will my credit card statement say?

Your credit card will be billed by BorderFree and will show as such on your credit card statement.

Who will I contact if I have questions relating to my order after I have made a purchase?

Please Email Us or call us at 503-783-5665 and we will gladly be able to assist you with any questions relating to your international order.

Can I redeem or purchase international gift cards?

Unfortunately, we do not currently support the sale of gift cards in currencies other than USD$, the sale of USD$ gift cards to international customers or the redemption of gift cards for internationally-shipped orders.

What is your return policy for international orders?

If for any reason you are not satisfied with your purchase, please Email Us or call us at 503-783-5665 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to refund any item for any reason, our partner BorderFree will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.