Effective: February 4, 2015
OUR COMMITMENT TO PRIVACY
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way we collect and use your information. Your use of the Site constitutes an agreement to these information practices. To make this policy easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested. In this policy, “Personal Information” is defined as data and facts about you that we collect. Personal Information does not include your IP address.
THE INFORMATION WE COLLECT
This policy applies to all information collected by or submitted to us on a Site. In some areas of a Site, you can order products, make requests, submit product reviews, and register to receive materials or communications from us. The types of Personal Information collected on these Sites are:
- Email address
- Phone number
- Credit/Debit card information
- Transaction Information
On some Sites, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient’s address. In this circumstance, the types of Personal Information collected are:
- Email address
- Phone number
THE WAY WE USE YOUR PERSONAL INFORMATION
Personal Information is generally kept for our use in assisting you in your current or future purchases or in analyzing sales trends. We do not sell, rent or provide your "Personal Information" to third parties, except as described below.
Our use of Personal Information: We use Personal Information that you provide when placing an order primarily to complete that order. Personal Information from the order form is used to send orders, information about our company, and promotional material from some of our partners to you. Personal Information is also used to get in touch with you when necessary. You may opt-out of receiving future mailings by following the directions in those mailings.
We sometimes use online surveys which ask you to voluntarily submit your Personal Information which usually includes contact information (typically your email address) and demographic information (like your zip code, age, or income level). If you choose to submit this Personal Information, we use it to send you promotional material.
We periodically run contests on the Sites in which we ask you to voluntarily submit selected Personal Information such as contact information (typically your email address) and demographic information (like your zip code, age, or income level). If you choose to submit this Personal Information, we use it to send you our promotional material and at times, send it to some of our partners. Your Personal Information is also used to contact you when necessary (i.e. if you win a contest).
Demographic and profile data is also collected on the Site. We use this information to tailor your experience on the Site, showing you content that we think you might be interested in, and display the content according to your preferences.
On some of the Sites, you are permitted to submit User Content. Our policies with regard to User Content are detailed here.
Our sharing of Personal Information with third parties:
- We may provide Personal Information to third parties or marketers for their marketing purposes. We never provide your entire credit card or debit card numbers to any of these third parties or marketers, but may provide the last four digits of those numbers to a third party or marketer to aid those third parties or marketers in differentiating individuals from one another.
- We may share Personal Information to the extent required by legal process or enforceable governmental request.
- We may share Personal Information with third parties to detect, prevent, or otherwise address fraud, security, or technical issues. These third parties may place and read cookies on your browsers, or may use web beacons or similar technologies to collect information in connection with the Google Trusted Merchant Program.
COOKIES AND IP ADDRESSES
We also collect, use, and monetize IP Addresses. An IP Address is a convention of the Internet Protocol that identifies your "virtual" address on the internet. It is not personal to you and does not identify any of your Personal Information. All devices connected to a network have an IP Address permitting communication to and from the device. If you connect to the Internet from your computer, then you have an IP Address that looks something like this: 209.17.654.152. In the simplest possible terms, your IP Address contains no data that identifies you individually. It is only a logical address allowing you to connect to others and others to locate your computer. We use an IP Address for a number of uses as summarized in this Policy, such as to help diagnose problems with our server and to administer our Web site. We also use IP Addresses to help identify you and your shopping cart, and to gather broad demographic information.
In addition to the disclosure of Personal Information to third parties as described above, we may monetize or otherwise provide anonymous IP Addresses to other third parties. For example, we sometimes employs other companies and individuals to perform functions on our behalf, such as hosting our website; providing marketing assistance, search results and links, or retargeted advertising; and/or analyzing data. These third parties have access only to IP Addresses and do not have access to your Personal Information. However, as disclosed above, we may disclose Personal Information to third parties in certain limited circumstances.
We work hard to provide you with a personalized experience. We do not alter or change your experience, or otherwise respond to “DNT” or “do not track” signals or other mechanisms received from your computer or mobile device. While on the Site, other third parties may be collecting your Personal Information as described above.
This site contains links to other sites. This Policy applies to our Sites only. We do not exercise control over the privacy practices or content of any of the external links contained on the Site. These external links may place their own cookies or other files on your computer, collect data, or solicit personal information from you, and are governed by their respective privacy policies and legal notices.
OUR COMMITMENT TO DATA SECURITY
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. For example, we work to protect the security of your Personal Information whenever it is transmitted by using Secure Sockets Layer (SSL) software, which encrypts information a user inputs.
We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing, using commercially reasonable security measures.
It is important for you to protect against unauthorized access to your password and computer. You should be sure to sign off after using a shared computer.
You also have the option to access the Site from your mobile or wireless device. When using a mobile device or a wireless network, depending on your carrier or network administrator's policies (over which we have no control), the carrier or network administrator may have access to your Personal Information. For information regarding your carrier or network administrator’s treatment of Personal Information, you should consult your carrier or network administrator's privacy policies.
OUR COMMITMENT TO CHILDREN’S PRIVACY
Protecting the privacy of the very young is especially important. For that reason, we do not collect or maintain information from those we actually know are under 13, and no Site is structured to attract anyone under 13.
OPTING OUT OF COMMUNICATIONS FROM US
There is an unsubscribe link in every email that we send. You can be removed instantly from our list by clicking it.
OPTING OUT OF HAVING OUR MARKETING PARTNER DELIVER ADS TAILORED TO YOUR WEB PREFERENCES AND USAGE PATTERNS
If you choose NOT to have our marketing partners deliver ads tailored to their Web preferences and usage patterns, you can opt out of this usage of their Personal Information by visiting the Network Advertising Initiative Opt-out Tool located at: http://www.networkadvertising.org/managing/opt_out.asp and opting out from targeted ads delivered by various marketers.
OPTING OUT OF SHARING INFORMATION WITH THIRD PARTY PARTNERS FOR MARKETING PURPOSES
If you prefer that we do not share your Personal Information with other marketers, send us an email containing the subject line “opt out” to email@example.com.
- General: 1-888-676-8853
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Regular Hours (All Times PACIFIC)
- Monday-Friday: 7am - 7pm
- Saturday: 7am - 4pm
- Sunday: Out Riding
15353 SW Sequoia Parkway, Suite #140
Portland, OR 97224
295 Technology Drive
Christianburg, VA 24073
All returns must be sent to our warehouse.