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International Shipping and Return Policy

International Shipping and Return Policy

Frequently Asked Questions
International Shipping:

International shipping and payment processing is supported through our partner BorderFree. For full details on our International Shipping Policy, please review our International Shipping FAQs.

Please Note: APO/FPO customers should use our U.S. site to place an order.

We generally ship in stock orders within 1-3 business days of when you place your order.

Shipping charges:

International shipping is calculated during checkout based on a number of factors including: the desired service level (Standard/Express); the types and quantity of items you are purchasing; the total weight of the items and the destination country postal code.

Restricted items:

Due to size and customs restrictions some items are not available for international shipment; consequently you may see items available for sale on our U.S. site, but not on our international site. Items over USD $2500, orders totaling USD $2500 or more, and items over 150lbs. cannot be shipped internationally. For multiple item orders totaling over USD $2500, please place separate orders under USD $2500.00 each to complete your order. International shipping restrictions prevent us from being able to ship oversized items outside of the U.S.

International Ordering:

Please Note: APO/FPO customers should use our U.S. site to place an order.

Additional costs:

There will be no additional costs when you receive your order. International checkout is provided through our partner BorderFree. When you use the BorderFree Global Checkout, you will be provided with a guaranteed order total in your selected currency. The order total presented will be the exact amount that you will be billed. There will not be any additional costs billed upon delivery or due as C.O.D. charges.

Price adjustments:

Due to various factors, such as the length of shipping time, customs' duties, tariffs and taxes, we cannot perform price adjustments should an item go on sale between the time of purchase and delivery to your destination.

Cancellations before order fulfillment:

Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order as long as the order has not yet been sent to our warehouse for fulfillment. If you would like to cancel your order, please click here to contact us. If your order is cancelled for any reason, you will not be charged for the order, customs' duties, tariffs, taxes and shipping fees.

Changes to my order:

Unfortunately, we are unable to make any changes to your order. There is a short period of time in which an order may be cancelled. If your order can be cancelled, we encourage you to replace the order at your earliest convenience.

Coupons, promotional codes and special shipping offers:

Coupons, promotional codes, and special shipping offers on our US site are not available for international orders at this time.

Placing orders with multiple shipping addresses:

We do not support multiple shipping addresses. Please place a separate order for each shipping address.

Large, or bulk purchases:

Please contact our International Customer Care if you have interest in making large, or bulk purchases (truck-load size).

International Payment Information:

We accept Visa, Mastercard and PayPal (CAD, GBP, AUD, and EUR) for international orders only.

We do not accept:

Discover, American Express, PayPal (currencies not listed above), Bill Me Later, Money Orders, Checks, Cash on delivery (COD), or any other payment method not listed above.

Time of billing:

Your credit card will be billed by our partner BorderFree at the time your parcel(s) leave the U.S.

Credit card statement:

Your credit card will be billed by our partner BorderFree and will be reflected as such on your credit card statement.

International Return Policy:

If the return is a result of our error, the full cost of the merchandise and shipping charges will be refunded. You may return most new and unopened items within 30 days of delivery for a full refund. Items must be returned in new or unused condition and contain all original materials included with the shipment. All returned items will be inspected and may incur a restocking fee of up to 30% if damaged or missing. Used items will be returned to the customer and charged the return shipping fee. We may reduce your refund by the amount of the original shipping charge plus actual return shipping fees unless the return is due to MotoSport error.

Exchanges:

Exchanges must be handled as a return and re-order for a replacement item. If you need assistance, please click here to contact us.

Defective product and returns due to our error:

Defective items, items damaged at the time of receipt, and incorrect items received may be returned without incurring any additional fees. Your shipping charges will be waived. When we receive your return, we will inspect the item and issue a refund. If the product is not found to be defective, shipping fees will apply and/or a partial refund may be issued. Please Note: exchanges must be handled as a return and re-order for a replacement item.

How to return an item(s):

If for any reason you are not satisfied with your purchase, please Email Us or call us at 1-888-676-8853 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. If you choose to refund any item for any reason, our partner BorderFree will provide you with a refund of the original merchandise price and any duties, taxes and/or VAT originally paid on the returning item, in the same currency and using the same exchange rate as your original order.

Support:

Contact International Customer Care: (English-only support at this time)

Chat live with a Customer Service Representative using the links along the top to get the answers and personal service you need.

E-mail support

Use this option to email questions and/or comments to a Customer Care Representative.

Send us an email.

Phone support

For International orders from Canada: 1-888-676-8853

For International orders from all other countries: 00 1  503-783-5776

Available Monday - Friday from 7am - 7pm , Pacific Time (PT)

Saturday and Sunday - 1-888-676-8853, Pacific Time (PT)

Contact Information
CUSTOMER SERVICE & SALES

Phone 1-888-676-8853

Regular Hours (All Times PACIFIC)
Monday-Friday: 7am - 7pm
Saturday: 7am - 4pm
Sunday: Out Riding

Be Informed

Be Confident

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