Scotts has the BEST customer service I have ever experienced. The damper does just what its supposed to, and has multiple adjustments that I've never even touched. Left and right swings are independently adjustable, as with high and low speed damping. Mounted on a 03 636, the base mount is free floating, so you have to make sure its straight before you completely tighten the bolt. I had an 'issue' when I first used the damper - it would leak a very small amount of fluid when sitting in the sun. I called Scotts, its normal. After one full track day in the heat, it never did it again. I've used this damper for almost 2 full seasons, wrecked the bike twice now, and its still flawless. I recently came across a Scotts steering damper that was made in the late 90's, and it still works just fine (with routine maintenance of course).