Deals & Steals

CLEARANCE
New!  EXCLUSIVE PRODUCTS
New!  Factory Rider Products
What's New

Shop by ride

Add a ride

Shop by category

Racing

2009 Racers, Teams, and News

MotoSport TV

How-To Guides
Profile Videos
Buyers Guides

Email

Email Sign-up

Community

Customer Reviews
Ask & Answer

Customer Service

Frequently Asked Questions
Contact Information
Retrieve Lost Password
Int. Shipping and Returns

Company Info

Company Information
Terms & Conditions
Join our Affiliate Program
Jobs

Motosport Return Policy

1. MotoSport will replace any product that is defective or was shipped in error at no cost to the customer.
2. Please call to get prior authorization before returning any item, regardless of reason, to request a Return Merchandise Authorization (RMA). MotoSport cannot accept returned merchandise without an RMA.
3. To return an item you must contact us within 30 days from the date your package arrives. MotoSport is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package(s) through the carrier.
4. Returns and exchanges must be in new condition and include original product packaging. Please do not use the manufacturer’s product box as the shipping container. For each item returned for refund instead of exchange, a restocking fee of up to 15% may be assessed. There is no restocking fee for an exchange.
5. The Manufacturer’s packaging must be clear of writings or markings.
6. Parts that have been installed (or damaged while attempting to install) and/or used in any manner will not be accepted for return.
7. Electrical, ignition, discontinued, are not returnable. Videos and DVD’s must be unopened and in original packaging.
8. Special order items can be exchanged (including OEM), but if returned for a refund then a restocking of 15% will apply.
9. All closeout and clearance merchandise sales are final and cannot be refunded. Exchanges or manufacturers defect are acceptable.
10. If you return any item from a combo/package deal for a refund, the items being kept from the combo/package deal will revert to regular pricing and customer will receive refund of the remainder after pricing has been recalculated to reflect original pricing. MotoSport will not accept exchanges for items that are clearance or discontinued.
11. Return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error.

Instructions for Returns, Exchanges & Refunds

If you are not satisfied with your purchase, please follow the instructions below to return the item.

1. Return Merchandise Authorization (RMA)
Call 1-877-674-3571 to request a Return Merchandise Authorization (RMA). Unfortunately, we cannot accept returned merchandise without an RMA.

2. Returns
All returns must be in new condition and include all original manufacturers packaging. Returns must be received by MotoSport within 30 days of the RMA issue date. MotoSport, Inc. is not responsible for any damage or loss of returned packages and we suggest that you insure the returned package through the carrier. Always insure your return package for the full retail value of the item and obtain a tracking number from your chosen shipper. Unfortunately, we cannot process refunds on damaged items; damaged items will be returned to the customer via ground shipping.

3. Exchanges
There are two exchange methods available at MotoSport: 1) Standard exchange or 2) Cross-ship. For the fastest service, MotoSport, Inc. can cross-ship orders that were purchased with a credit card. MotoSport will temporarily charge your credit card for the cost of the replacement item(s). When MotoSport receives the item(s) being cross-shipped, the additional charges will be refunded. If you do not wish to temporarily charge your credit card for the cross-shipped items, the standard exchange method will be used. MotoSport will send the replacement item(s) upon successful receipt of the original item(s).

4. Refunds
Credit card refunds are credited back to the card used for the original purchase.

5. Return Shipping Methods
Please return all items via ground shipping. Please note that third-party shippers, such as UPS Store, FedEx Kinko’s, Mailbox Etc., and similar companies, may add charges to normal ground shipping costs. Motosport, Inc. does not reimburse these charges. Please do not return any items via COD; our shipping department cannot accept COD returns.

6. Return Shipping Costs
Return shipping costs are the sole responsibility of the customer. In cases where MotoSport has shipped an incorrect item, MotoSport will reimburse the cost of ground shipping. Please enclose the receipt in the return package.

7. Return Address
Please return RMA items to the following address:

MotoSport, Inc.
ATTN: RMA # (number provided by customer service)
8835 Commerce Dr.
Southaven, MS 38671