Questions & Answers
How do I qualify for free shipping?
Spend $99 or more with MotoSport and you'll automatically qualify for Fast Free Shipping at checkout. (Any oversized orders or orders containing hazardous materials, such as motor oil, aerosol cans, or chemicals must ship via ground service regardless of destination. Unfortunately no exceptions can be made.)
How much is shipping for purchases under $99?
For ground shipping there is an $8 flat rate charge. Please see our Standard Shipping Policy for additional shipping options and charges.
When will my order ship?
Most orders placed before 4PM PST will ship the same business day!
I need my order fast! What are my options?
Need to ride tomorrow? You may request next-day service for an additional $25 ($33 for orders under $99). If you request next day delivery for Saturday there will be an additional Saturday delivery charge of $15.00. Saturday delivery is not available in all areas so please contact our customer service department at 1-877-674-3571 to verify.
Why is Ground Shipping my only shipping option?
Any order containing hazardous materials, including; motor oil, aerosol cans, or chemicals must ship via ground service, regardless of destination. Unfortunately no exceptions can be made. Customers may request that non-hazardous merchandise be shipped separately for a shipping fee of $8 by calling customer service at 1-877-674-3571. Orders containing oversized products such as ramps, ATV tires, or ATV plastic kits also ship via ground service.
My billing and shipping addresses are different from each other, can I ship my order to any address I would like to?
Address verification is a precautionary measure Motosport.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your credit/debit card issuer to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.
If you wish to ship to an address other than your billing address, we offer a couple different options:
You can contact your issuing bank and have your shipping destination added as an authorized alternate ship-to address in the record/memo field. We will contact your bank using the bank number you provide to verify this information after you've placed an order.
Or we also offer a Pre-Authorization process to ship to alternate addresses. This pre-authorization process ensures that the card, account, and cardholder information is correct. We approve a small pre-authorized dollar amount to your card and have it confirmed by you, the customer.
Please allow an extra day to verify any alternate ship-to address.
Simply give us a call at 1-888-676-8853 to let us know and we will re-attempt address verification to complete the processing of your order.
Orders with the same billing and shipping address are more likely to ship same-day.
Can I track my order?
Yes! Orders can be tracked by logging in to your account. You can access your account by clicking on the "My Account" link at the top of the page.
What do I do with the UPS tracking number?
Visit this link or call 1-800-PICK-UPS (742-5877) to track your package directly
Can I pick up my order at your warehouse in Southaven, Mississippi?
No. At this time our distribution center is not set up to process will-call orders.
How do I know if my item is in stock?
Estimated item availability is displayed on each product detail page at MotoSport. If you have a question about a specific product's availability please contact one of our Sales Departments.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
When will my item be in stock?
We work hard to keep our online due dates current, but if you have more specific questions please contact one of our sales departments.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
When will orders that contain any out of stock items ship?
For orders that include back-ordered items, MotoSport will hold the order until all items are in stock. Once all items are in stock, MotoSport will ship the complete order. Customers may request that in-stock items be shipped as soon as possible, with back-ordered items shipped when available. For orders split into separate shipments, the back-ordered items will ship via ground service once they are in stock. For additional questions please contact our customer service department at 1-877-674-3571.
Can you special order a product/part for me?
If the part is available through one of our suppliers, we would be happy to order it for you. Please contact one of our sales professionals to inquire about special orders and availability.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
Why select a ride?
Selecting the year, make, and model of your bike will allow you to search from hundreds of different products made specifically for your ride. Rest assured, but selecting your ride you will be getting the correct products to get you back on the track, road or trail.
I am unsure what size to order. Do you have size charts?
Sizing varies between manufacturers. We are consistently working to get sizing charts added to our site and many items have size charts on the product page. If you have specific questions please call one of our sales professionals.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
I cannot find the item I was looking for, but it was in your catalog. What should I do?
Please contact one of our sales professionals to confirm that the item is available and has not been discontinued.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
I have more than one bike. How do I shop for multiple rides?
To switch rides, click on the "Ride Selector" link at the top of every page and use the drop down menu to select the appropriate ride. If you have not chosen additional rides, return to the "Ride Selector" and choose "Add to My Rides" in the drop down menu.
My bike is not an option on any of the dropdowns of your ride selector. Do you sell any products for me?
Please contact one of our sales professionals for assistance.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
I am not able to log into my account online. What should I do?
Please select the Forgot My Password link on the My Account page. MotoSport will email you your password. If that does not work, please call our Customer Service Department at 1-877-674-3571.
How do I sign up to receive MotoSport updates via email?
Sign up for your email newsletters by following this link.
Will you sell or distribute any of my information?
MotoSport adheres to the highest standards of ethical practices in all of our operations and is dedicated to protecting the privacy of all visitors to our Website. Our privacy policy is simple: we don't sell, barter, give away, or rent your personal information to any company outside of the MotoSport family. One of the basic principles we've tried to follow in designing this Website is that we ask for only the information we need to provide the service you've requested. As a result, what information we collect and store depends almost entirely on how you choose to make use of our Website and our services. See our entire privacy policy.
How do I access the MotoSpace Online Rider Community?
You can access MotoSpace by visiting www.motospace.com. MotoSpace is the online rider community sponsored by MotoSport.
Why doesn't the photo look the same as my part?
Many of the items we stock are available for a wide variety of applications. A single stock photo may be used to represent many items on our website. If you have profiled your ride, you can rest assured that the part ordered will fit your application. If you have any questions please contact one of our sales professionals for assistance.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
I have customized my jersey but cannot add it to my cart. Why not?
In order to have a jersey customized you must select the size and color that you would like from the dropdown box. Once you have selected these items, you can then check the "Customize this Jersey" option below and enter the name, number, font and color that you would like printed on the jersey.
I am not happy with my purchase. Can I return it?
Yes. MotoSport will accept any unused product in its original packaging for return within 30 days of the date you receive your order. Please contact MotoSport at 1-877-674-3571 to set up the return and one of our agents will provide you with return merchandise authorization (RMA) number. For additional information please reference our Return Policy.
The parts I ordered don't fit my bike. Can I exchange them for the right parts?
Yes. MotoSport will accept any unused product in its original packaging for return within 30 days of the date you receive your order. Please contact MotoSport at 1-877-674-3571 to set up the return and one of our agents will provide you with return merchandise authorization (RMA) number. For additional information please reference our Return Policy.
What if I received my order and the package or product is damaged?
Please retain all packing materials and contact the Customer Service Department at 1-877-674-3571. They will arrange for an investigation. If possible please forward digital photos of damaged goods/packages to customer.service@motosport.com.
I don't feel comfortable purchasing online. Can I order by phone?
Yes! Please contact our dedicated, knowledgeable sales staff to order.
Dirt Bike / ATV: 1-888-676-8853
Sport Motorcycle: 1-866-677-7338
Cruiser: 1-866-333-8033
I have more questions about the products I've seen on your website. Can I call just to ask questions?
Of course! Our sales team is made up of dedicated, knowledgeable motorcycle enthusiasts who use the products we sell. We are committed to providing outstanding customer service and fast shipping to ensure you don't miss a ride.
Can I change my order once it has been submitted?
Unfortunately, orders cannot be changed once payment has been processed. If you wish to make changes to an order that has already been processed, please wait for delivery then call our Customer Service Department at 1-877-674-3571 to set up an exchange or return.
How long does it take to process my return?
Returns are normally processed by MotoSport within 48 hours of being received. Depending on your financial institution, it may take up to one week for the credit to be reflected on your account. For additional information, please see our Return Policy.
I found your products cheaper somewhere else. Do you price match?
Yes, but only for US customers. Rest assured, you can buy with confidence. If you find a lower advertised price from any authorized US dealer, call or email us and we will match the deal including shipping. Products must be in new condition, in stock and ready for immediate delivery and sold by an authorized dealer. Our best deal guaranty applies even 30 days after your purchases. Simply contact us via phone at 1-877-674-3571 or email customer.service@motosport.com and we'll refund the difference.
What methods of payment do you accept?
For your convenience, we accept Visa, MasterCard, Discover, American Express credit cards, MotoSport Gift Cards, and Bill Me Later. Online, we also accept PayPal and Google Checkout.
We also accept Pre Paid Visa, Mastercard, and American Express gift cards. Please ensure that the pre paid cards are activated and registered for online use. Please refer to your pre paid card’s terms and conditions for more information.
My catalog lists a different price than shown on the internet. Which is correct?
We do our best to keep our prices current in our catalog. However, due to circumstances beyond our control, we reserve the right to change prices due to increased manufacturing costs or mis-marked items. The price shown on our website always reflects the correct price of an item.
I paid for my order with Paypal. Why haven't I received a confirmation email from Motosport.com?
Occasionally, internet connection or browser issues can prevent the checkout process from completing successfully with Paypal transactions. Please contact the Customer Service Department at 1-877-674-3571 and have your PayPal transaction number and invoice number available.
